Reporting and Analytics

Reporting and analytics A comprehensive way to monitor

Reporting and analytics is comprehensive way to monitor the service level offered by the customer service representatives, either they are being successful to obtain their target or there are some miscellaneous points that become hurdle to achieve the goals and to offer better customer service. Coztel reporting and analytics tools gives you the finest way to monitor the service your representatives offers to your customers in statistical and graphical manner.

With coztel, executives have the power to monitor the daily task reports, productivity reports of agents, performance metrics and get real time statistical and graphical reports to analyze the key performance indicators of business.

Customer service is the better way to convince and make loyal and satisfied customers. With Coztel hosted software, executives and agents will get full reports of their daily tasks, productivity reports, daily calls report, and level of customer satisfaction through Admin panel, Agent panel and Agent status board to analyze the service level through numeric, graphics and stats.

Have a keen observation on your agent

Admin Dashboard

CozTel is going to show you all the statistics of its sales, agents’ status, inbound, outbound calls, leads and many more on its Dashboard. It will be convenient to the admin to observe all the statistics about the business and its progress. It can make you recognize about the progress of your business and let you think about the future plans according to present status of your business.

Reports

Know about your Inbound and Outbound reports to have intense observation on your calls to have an idea about the growth of your business.
Your user will be in your reflection to make you alarming about his/her problems and remarks.
Admin can get all the reports about your agent sitting on your chair in your office.
Be familiar with the subject and result of the chat between your agent and customer.
All this can be available to you on the Reporting panel of CozTel. The big feature3 of it is that you can export these reports according to your desire.

Agent Status Board

Agent status board, as define from the name: board where agent can evaluate their status and performance graphs, admin keep an eye on the performance, first call resolution (problem solving percentage), and No. of sales through agent status board.

Customer service is the essential need of business and customer’s loyalty depends on, how good service business offer to customers. With Coztel reporting and analytics tools, executives get more chances to analyze their daily reports, connectivity reports and customer satisfaction graphs and make an action plan to overcome the weak points to grow the business roots.