Customers expect quick and intelligent response from business, and want to connect with agent who is expert to fix their problem and provide high level of customer satisfaction. With inbound call center software none of your customers wait more to connect with your agents as Automatic call distribution software automatically and intelligently route calls to expert available agents and IVR technology gather customer’s information, if none of your agent is available. With our inbound call center software, your business will never miss queries + your business will enjoy the long lasting and loyal customer relationship.
Every caller, when he calls in your business that’s an opportunity to make him a loyal customer, but sometimes your agents are not available to pitch them. For those IVR technology collect the requirements and information from your callers and gathered at specific location, from where your agents can easily collect and pitch them on available time.
Opportunity will not come after knocking at door, these comes unexpectedly. But with Coztel inbound software, your agents will never missed a single opportunity as Automatic calls distributor, prioritize incoming calls according to their needs and connect with available agents.
Quality assurance is the best way to know, either your customers are happy by interacting your agents or not. With Coztel inbound call center software, every call connected with live agents, automatically record and save to selected location and executives can check easily for quality assurance.
With our software solutions, executives and representatives get real time dashboard reports about their daily activity, calling details and No. of connection connected on daily basis.
The problems faced by customers always vary, and sometimes agents are not able to fix them, Coztel inbound software offers unbeatable power to executives to jump into the live conversation to fix customer’s problem and offer best experience to customers.