IVR

Make an impression with interactive voice response

 

Reduce Operational Cost with Interactive Voice Response (IVR)

A simple, effective and efficient way to interact with customers without visibility of live agents and best tool to broadcast the brand message with interactive voice and automated prerecorded voice messages, to deliver the product message to unlimited other end users without agent’s interference. If your client’s interested to connect with live calls, he dials press-1 then IVR system enables identification, segmentation and routing of callers and connect the calls with most appropriate agent from your team.

Features of (Interactive Voice Response) IVR Technology

Easy, Fast and Secure interaction with your
customers with IVR systEM.

  • Customizable IVR menu and prompts
  • Text-to-Speech recognition (TTS)
  • Automated Customer Identification
  • Self-Service Capabilities
  • Last Agent Routing
  • Automatic Transfer for Compliance
  • Automated Speech Recognition (ASR)
  • Queue Prioritize Updates
  • Skills-Based Routing
  • Customer Survey Capabilities
  • Fully integrated with (ACD)
  • Built-in Database and Web Services Access

IVR offer leverages,To your Business

Extend Business Automation

Extend Business Automation

(Interactive Voice Response) IVR system is sophisticated for all type of inbound, outbound and blended services, ever you try to broadcast your business’ product message to your callers and customers? Our IVR system helps you to broadcast your product message to everyone who will connect to your phone number, without availability of live agent.

Less Expense and More Effective Interactions

Less Expense and More Effective Interactions

Tired to train your representatives and to broadcast your product messages, then you found the right one. Coztel IVR system helps your company to make an impressive image around your industry by broadcasting prerecorded voice messages to your clients and folks without the availability of live agents! Less expensive ¬+ more effective interactions=more sales and benefits

Increase Business and Agent’s Efficiency

Increase Business and Agent’s Efficiency

IVR is not just the way to minimize the business cost, but it’s efficient to maximize the business and agent’s productivity. Coztel IVR system broadcast product messages to millions and billions of people in a single day as per select the channels and frequency of dialing numbers, and agents connect the interested callers who Press-1. This method increase business as well agent’s efficiency to maximize the sales graphs!

Multilingual Language Deployment

Multilingual Language Deployment

Interactive Voice Response, it’s the prerecorded voice which is installed in system and work with the desired credentials and orders. Once can easily record the message in multilingual languages and installed in the system and business enjoy multilingual options for multi-language customers.

Always Fresh and Interactive Voice Tone

Always Fresh and Interactive Voice Tone

Your agents, start your day at 9am and ends at 9pm, there are many chances to down their fresh voices into bad or tired. But with IVR prerecorded voice message service, your company’s image never let down as your IVR agent’s voice will always fresh, efficient and ready to make a sale.

 

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