In some businesses managers have to keep an eye constantly on the agents about their working for the sake of company’s progress. But it seems to be difficult to go one by one to every agent and check him or her. To cover up this problem Coztel presents its Internal Chat feature. By having it you do not need to go to one after one agent. You only need to connect with your coztel internal chat and have a direct communication with agents to know their working progress and assign them new tasks by sitting in your office.