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How To Jump Start Your Outbound Call Center In 2018?

Creating a call center from scratch? Or interested in opening new outbound call center at the different location? It is the challenging and hard job. Although it is a good idea to own your business and earning profit from contact center is possible if you are able to set up it efficiently. To make sure […]

4 Crucial Tips For Precise Call Center Forecasting

Unlike weather prediction or forecasting which is difficult to rely on, call center forecasting can be reliable. The person who is actually making the forecasting is accountable for it; therefore it this a challenging task and must be done with considerable care! In order to meet the demands of the time accurate data is required. […]

2018: The Importance of Call Center Software In Customer Support

If you are running the call center, it is a right time to get access to right call center software. With the increased competition in the market and to actually beat your competitors getting call center software is highly critical in 2018. For the contact centers who are unable to emphasize the importance of the […]

4 Most Common Call Center Benchmarks- You Should Improve

“Call center benchmarking is essential for determining whether or not a team is performing optimally, keeping up with their competition and compliant with best practices. As such, benchmarking is critical to the success of the call center.” (According to a blog, “call center performance benchmarking” published on Talkdesk.com) With proper call center benchmarking, you are […]

 

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