Blended Call Center

Boost agent's productivity, maximize growth with Blended call center software

 

More productive work with double efficiency through one software.

The symbol of attraction is to do multi-task or someone who is able to perform double responsibility with productivity. But, in call center business then why we pay separately for inbound call center software and outbound call center software? With Coztel blended call center software, you agents offer more productive work with double efficiency through one software, as they could call outbound calls from the same dialer and take inbound calls with the same one that enhance your representative’s performance and productivity, boost sales graphs and minimize the cost of dialer.

Leveraging of Coztel Blended Call Center Software

FEATURES FOR CALL CENTER INDUSTRY

  • Business Scalability and Stability
  • Integration with Multiple Applications
  • Screen Pop up and Dashboard Monitoring
  • Minimize Capital Expenditure
  • Boost Level of Customer’s Satisfaction
  • Customer’s Reliability
  • Increase Business Efficiency
  • Cut Operation Cost
  • Less Investment More Revenues
  • Reduce Time Management and Enhance Performances

Business at the pace of growth with Coztel Outbound Call Center Software

Customizable Interactive Voice Response

Customizable Interactive Voice Response

Every caller, when he calls in your business that’s an opportunity to make him a loyal customer, but sometimes your agents are not available to pitch them. For those IVR technology collect the requirements and information from your callers and gathered at specific location, from where your agents can easily collect and pitch them on available time.

Automatic call distribution

Automatic call distribution

Opportunity will not come after knocking at door, these comes unexpectedly. But with Coztel software, your agents will never missed a single opportunity as Automatic calls distributor, prioritize incoming calls according to their needs and connect with available agents.

Call recording for quality assurance

Call recording for quality assurance

Quality assurance is the best way to know, either your customers are happy by interacting your agents or not. With blended call center software, every call connected with live agents, automatically record and save to selected location and executives can check easily for quality assurance.

Real time web based reporting

Real time web based reporting

With our software solutions, executives and representatives get real time dashboard reports about their daily activity, calling details and No. of connection connected on daily basis.

Executive assistance

Executive assistance

The problems faced by customers always vary, and sometimes agents are not able to fix them, Coztel blended software offers unbeatable power to executives to jump into the live conversation to fix customer’s problem and offer best experience to customers.

Coztel Predictive dialer

Coztel Predictive dialer

Productivity starts from, where calls begin and that is predictive dialer which automatically dial multiple calls when dialer found agent’s availability and then connect the live calls to representatives for maximum growth.

Web-based script display

Web-based script display

With Coztel blended call center software, your agents know who is connected with them, name of caller, other personal information and agents get an idea, how to deal with web-based script display.

Multiple campaigns

Multiple campaigns

With Coztel solutions, executives and agents get the call from multiple campaigns, either they use one dialer for multiple campaign or multiple dialer for one campaign.

Easy to customize caller information

Easy to customize caller information

With blended call center software, executives and agents easy to customize and change customer’s information and requirements which helps agents to check customer’s history and offer services more adequately.

Dashboard and reporting

Dashboard and reporting

With Coztel, real time dashboard monitory and reporting on every initiatives and prospects of business. To well-known about agents productivity and efficiency in business with graphical reporting and numerical dashboard performance activity.

 

Experience New era’s Cloud Based Call Center Software

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