BLOG

Get to know more about our products and services? Fill out the details in the form and send us your query

How to Prepare Finest Call Center Script?

“Ability is what you’re capable of doing, motivation determines what you do and attitude determines how well you do”. It’s important to realize the vital role, your call center script plays in its success. Either you are a helpline call center, or selling out products, how your agents actually get started? Undoubtedly, it is required […]

7 Advanced Metrics to Improve Call Center Performance

What is your planned success rate from your call center? Are you beating your competitors or giving them tough challenge? Are your agents performing best on most busiest and hectic days? Celebrate your success with tracking call center metrics added here. Here are top of them, you must not miss: Quality scores What type of […]

7 Tips You Possibly Never Knew To Become Top Call Center Agent

What a great saying by Epictetus, “we have two ears and one mouth, so that we can listen twice as much as we speak”. Facing a lot of trouble and stress in handling phone calls at call center? Or is that you think, you are not suitable for the job? Just, like any other career, […]

Tips For Choosing The Right Virtual Call Center For Your Business

Selection of right virtual call center can transform your business and provides critical benefits. The call center industry is seen to gain more popularity in recent years. Companies seem to provide, customer-focused services, to gain more loyal customers. More & more companies are therefore outsourcing this task. This is even giving more popularity to virtual […]

Call center hiring tips-top call center interview questions

There is a lot of competition for call centre jobs these days. This is because they are suitable for many and known to best earning method for short term! However with more and more customers turning towards calls, to ask their queries, companies are even looking for smarter people- in fact call agents for! According […]

 

Experience New era’s Cloud Based Call Center Software

Request a Demo