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4 Crucial Tips For Precise Call Center Forecasting

Unlike weather prediction or forecasting which is difficult to rely on, call center forecasting can be reliable. The person who is actually making the forecasting is accountable for it; therefore it this a challenging task and must be done with considerable care! In order to meet the demands of the time accurate data is required. […]

2018: The Importance of Call Center Software In Customer Support

If you are running the call center, it is a right time to get access to right call center software. With the increased competition in the market and to actually beat your competitors getting call center software is highly critical in 2018. For the contact centers who are unable to emphasize the importance of the […]

4 Most Common Call Center Benchmarks- You Should Improve

“Call center benchmarking is essential for determining whether or not a team is performing optimally, keeping up with their competition and compliant with best practices. As such, benchmarking is critical to the success of the call center.” (According to a blog, “call center performance benchmarking” published on With proper call center benchmarking, you are […]

Tips For Call Center Staffing Smart And Its Importance

Call center staffing is vital for call center success in this challenging time. It’s no secret that competition is getting tough for the call centers and expectations of the customers actually getting increased. In fact to run call center efficiently and growing revenues doesn’t only require working hard, in fact, your agents must be suitable […]

Must-Have Habits Of Highly Successful Call Center Supervisor

“Great coaches engage agents and help to retain them”. A top-notch call center supervisor is expected to excel in different roles and driving call center towards success! They are not only the team leaders, In fact they are a role model for your call center agents. Undoubtedly, they are the most important part of your […]


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