BLOG

Get to know more about our products and services? Fill out the details in the form and send us your query

4 Most Common Call Center Benchmarks- You Should Improve

“Call center benchmarking is essential for determining whether or not a team is performing optimally, keeping up with their competition and compliant with best practices. As such, benchmarking is critical to the success of the call center.” (According to a blog, “call center performance benchmarking” published on Talkdesk.com) With proper call center benchmarking, you are […]

Tips For Call Center Staffing Smart And Its Importance

Call center staffing is vital for call center success in this challenging time. It’s no secret that competition is getting tough for the call centers and expectations of the customers actually getting increased. In fact to run call center efficiently and growing revenues doesn’t only require working hard, in fact, your agents must be suitable […]

Must-Have Habits Of Highly Successful Call Center Supervisor

“Great coaches engage agents and help to retain them”. A top-notch call center supervisor is expected to excel in different roles and driving call center towards success! They are not only the team leaders, In fact they are a role model for your call center agents. Undoubtedly, they are the most important part of your […]

5 Call Center Best Practices for Your Call Center Success In 2018

Show value, create an experience and always strive to exceed customer’s expectations (Shep Hykens). In order to remain market competitive, there are certain measures, which need to be taken to call centers these days! With call center best practices, you are able to provide customer focused services, while keeping the brand reputation to the desired […]

 

Experience New era’s Cloud Based Call Center Software

Request a Demo