ACD

Automatic Call Distributor, simply clever for your Business

 

Distribute Thousand of Calls with Coztel Automatic Call Distribution (ACD)

Time is money, and by distributing huge volume of call manually to the right person consume much time of your agents and customers to perform the task, still work manually and waiting for Automatic call distributor? So, you are on the right place where Coztel ACD monitor the callers requirements from the queue list and disperse the call to right person on right time. ACD work with integration of Computer Telephone Integration (CTI) systems and Interactive Voice Response (IVR) to intelligently route high volume of call to the most appropriate representative in the organization.

Features of Coztel ACD (Automatic Call Distribution)

ACD

Features LIST OF COZTEL ACD

  • Skill-based Routing
  • Quick response to high value customers
  • Integration with CTI and IVR
  • Work from multiple locations
  • Dynamic inbound routing
  • Call monitoring and reporting
  • Multiple calls queue list
  • Queue optimization and schedule call back

Streamline Leveraging of Coztel Automatic Call Distribution

Quick and Appropriate Call Routing

Quick and Appropriate Call Routing

With passage of time, customers need varying from one to another and sometimes your agents are not the right one to solve their problems and fix those issues. With Coztel ACD, all your calls passed through the ACD technology and connected with the most efficient agent in your organization for better experience of customers.

Queue Prioritization

Queue Prioritization

With Coztel Automatic call distributor, automatically prioritize the lead of numbers and select high value customers according to their needs and connect the agent with high prioritization.

Distribute Dynamic Inbound Calls

Distribute Dynamic Inbound Calls

Volume of calls vary according to the business demand, with Coztel Automatic call distributor, none of your agents face high volume of calls as our ACD disperse calls according to the availability and ability.

More Effective and Effortless

More Effective and Effortless

With ACD, everyone of agents work with more efficiency as per calls disperse automatically without wasting of time and with the ability of agents and problem solving capacity.

Call Monitoring and Reporting

Call Monitoring and Reporting

Coztel ACD allows for managers to engage in call monitoring, call conferencing, call barging and whisper coaching. These features enhance the coaching process as well as managerial practices. ACD also allow for acquisition of data to facilitate real-time and historical reporting.

 

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